San Francisco, CA
About the job
The Moody’s ESG Solutions Group’s Client Service team is critical to our short and long-term success as an organization. We are successful when our clients accrue continued value from our solutions and services. The Client Service team is expected to provide ‘white glove service’ to our existing client base to ensure they derive maximum value from existing products and uncover new applications and use cases for their organization.
The Client Service team understands customer needs and goals and brings technical expertise to support client onboarding, provide training and offer direction throughout all phases of the client life cycle pre- and post-sale in close collaboration with the Product Management, Research, and Sales teams. Achievement of these goals is measured through increased product usage, expanded organizational relationships and reduced client turnover rates. While this group is specifically focused on client retention, it is brought into sales conversations as product experts to help advance and close new business.
ESG Product Specialists’ Responsibilities Include
- Manage client projects from inception to implementation, including:
- Manage client onboarding and data intake
- Contribute to and coordinate the preparation and delivery of client deliverables via appropriate channels (e.g., API, SFTP) to ensure clients can easily access results
- Provide client trainings
- Serve as clients’ go-to resource for queries related to methodology, data and other technical matters
- Support clients’ interpretation and application of Moody’s ESG Solutions’ data to their use cases
- Contribute to business development, including proposal development, in close collaboration with the Sales team and RFP Analysts
- Systematically gather and share client feedback with Product, Research and other relevant internal groups
- Work closely with the Product, Research and Sales teams to promote quality improvement and the development of new sources of revenue
- Track and report on performance KPIs as defined at division level
- Master’s degree in business, finance, sustainability or related discipline
- 5+ years’ experience working in an ESG role at an asset manager, asset owner, bank or insurer; demonstrated expertise in their use cases, requirements and integration of regulation
- Deep familiarity of local and global ESG policy landscapes and market trends
- Excellent written and oral communication skills, including the ability effectively to communicate complex, technical issues to non-expert audiences
- Exceptional organizational skills and attention to detail
- Self-starter, autonomous and responsible
- Comfortable in a fast-paced environment, and able to juggle and meet multiple deadlines
- Creative problem-solving skills and ability to diagnose issues and develop solutions
- Strong team player and an individual who enjoys interacting with people of all levels in a multicultural environment
- Fluency in spoken and written English
- Knowledge of ESG products and methodologies desirable
- Familiarity with scientific computing in an interpreted language for data analysis such as Python
- Other language skills (e.g., Spanis h)
Moody’s ESG Solutions Group (MESGS) is a business unit of Moody’s Corporation serving the growing global demand for ESG and climate insights. The group leverages Moody’s data and expertise across ESG, climate risk, and sustainable finance, and aligns with Moody’s Investors Service (MIS) and Moody’s Analytics (MA) to deliver a comprehensive, integrated suite of ESG and climate risk solutions including ESG scores, analytics, Sustainability Ratings and Sustainable Finance Reviewer/certifier services. It houses V.E and 427, both affiliates of Moody’s.
Job Req ID
Moody’s Shared Services (MSS)
Line of Business
Moody’s Risk Assessment (MRA)
New York, San Francisco
Job Sub Category
Working at Moody’s
Moody’s (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions, and fair access to information open the door to shared progress. With over 11,000 employees in more than 40 countries, Moody’s combines international presence with local expertise and over a century of experience in financial markets. Learn more at moodys.com .
Moody’s Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources, that operationally support our business units. Exceptional Shared Services teams are vital to the international success of our business.
MIS Culture of Excellence
At MIS, our workplace culture supports our mission to be the Agency of Choice for our customers, employees and future employees. Our Culture focuses on Excellence and embodies behavioral qualities such as Integrity, Responsiveness, Collaboration, Respect and Passion. Our people are our core asset and we look beyond outcomes to ensure that behaviors and interactions matter.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email firstname.lastname@example.org . This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.
For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance. For New York City positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the New York City Fair Chance Act. For all other applicants, qualified applicants with criminal histories will be considered for employment consistent with the requirements of applicable law.
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Securities Trading Policy (STP)
Candidates for Moody’s Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
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